-
The service is entirely free of charge
-
SMS notification of transactions – for both the sender and the beneficiary
-
Total privacy and security, as the beneficiary uses a Voucher Number to collect
-
Status-tracking of payments, under the ‘Transfers/Track Transfers/Cash’ menu
How it works:
-
Sending a Mobile Cash payment – Login to the App, choose ‘Transfers/Mobile Cash’ menu. Select the amount to be sent, up a maximum of QR 1000 per day (in multiples of 100 QAR). Enter beneficiary’s mobile number, read and accept terms and conditions, and confirm.
-
SMS confirmations – Next, you’ll see a confirmation screen showing the transaction details. You will also receive an SMS confirming the transaction – while the beneficiary will receive an SMS notification with a Voucher Number.
-
Communicating the amount – Independently, you should then communicate the amount to the beneficiary, in order they may withdraw it from an ATM.
-
Withdrawing the funds – The beneficiary can withdraw the amount at any QNB ATM by selecting ‘Mobile Cash’ and typing in the Voucher Number and the amount. After successful withdrawal, both parties will receive an SMS confirmation.
Transaction Limits
-
Maximum 5 transfers per day
-
Minimum QAR 100 / maximum QAR 1000 per transaction
-
Maximum transfer total of QAR 1000 per day
Frequently Asked Questions
QNB Mobile Cash SMS
cash <recipient mobile number> <amount>
Example: Cash 12345678 50 (spaces in between)
Once the request is successfully sent, apply the following steps:
You will receive an SMS alert to your registered number and will be asked to confirm with OK and OTP number.
Example: OK XXXX (space in between)
Upon confirmation, you’ll get an SMS with a voucher number to send to the payee for cash withdrawal from any ATM. Please note that a daily limit of 5 transactions totaling QR1,000 will apply.
Note: This service is available for individual customers only.
How to Apply
To use the service, you need to register your mobile number to be able to activate it by calling our customer call center on 44407777.
Transaction Limits
-
Maximum 5 transfers per day
-
Minimum QAR 100 / maximum QAR 1000 per transaction
-
Maximum transfer total of QAR 1000 per day
Frequently Asked Questions
Can I stop or cancel a Mobile Cash payment?
No. A payment cannot be altered or cancelled once it has been sent, so please ensure all details are correct.
When should the beneficiary withdraw the amount?
Within 24 hours. If the cash is not withdrawn within one day, the funds will automatically be transferred back to the sender’s account. Interest will not be calculated for the period between the payment initiation and reinstatement.
I tried sending a Mobile Cash payment, but it did not go through?
Please first make sure you phone number is enrolled and registered under your account so that the service can be activated.