Benefits and Features
Western Union is the fastest and easiest way to send money to almost anywhere in the world. We have partnered with Western Union to provide you with money transfer solutions to beneficiaries via QNB’s Internet, Mobile Banking channels and selected ATMs with the option of tracking or canceling your transaction.
Transaction Limit
Kindly note that the below are QNB transaction limits, other limits might be applied by Western Union.
|
Transactions |
Rule |
||
|
eChannels |
Internet Banking |
Mobile Banking |
ATM |
|---|---|---|---|
|
Maximum transaction per day |
10 |
10 |
10 |
|
Maximum transaction per month |
15 |
15 |
15 |
|
Maximum amount per transaction |
10,000 |
10,000 |
10,000 |
|
Maximum amount per day |
15,000 |
15,000 |
15,000 |
- Cancellations are only allowed on the transactions performed by the customer.
- Refunds might take up to 10 working days to appear in your bank statement.
- Transaction fees are non-refundable and only the original amount will be credited to your account.
User Guides
Mobile Banking – Western Union transfer
Frequently Asked Questions
Can I change the name of the beneficiary?
Yes. By calling our call center to modify and make corrections to beneficiary’s name if the money is not yet collected.
How can I check if the money has been sent?
You can track your transfer after completing the transfer on Internet and Mobile Banking.
How does the beneficiary collect the money?
The beneficiary needs to visit an agent location near them and provide them with the MTCN code and proof of identity.
How long does it take to send money?
Immediately after receiving the MTCN code the beneficiary can collect the money at any Western Union location in the selected country.
Can I cancel a transaction?
Yes, transactions can be cancelled by logging in to Internet Banking and selecting Cancel Transfer under Western Union Menu.
When the amount will be refunded ?
A refund might take up to 10 working days to appear in your bank statement.
Will the fees be refunded if the transaction is canceled ?
Transaction fees are non-refundable and only the original amount will be credited to your account.